Help and FAQ

Is my personal information safe with Cinnamond Global™?
All client information is strictly confidential and protected with Cinnamond Global and its subsidiaries.  Read our Privacy Policy for additional information about how we use SSL 128-bit encryption, firewalls, secure facilities and other methods to protect your data. Your email address will never be shared, sold or left unprotected.  You will also never receive any unsolicited e-mails from our organization.  All personal information shared with us for a case is confidential and protected at all times.

Who should I contact for an investigation, surveillance or background check?
For confidential background checks, investigation or discreet surveillance anywhere in the world, except for the Philippines and Russia, please contact Wymoo International and request a Free Quote, or submit your comments via Contact Us.

Who should I contact for assistance in the Philippines?
Please contact Philippine PI directly for assistance. Philippine PI™ specializes in the Philippines and maintains the most elite team of professional private investigators in the Philippines with agents in Manila, Quezon City, Cebu and Cagayan de Oro.

Who should I contact for assistance in Russia or the Ukraine?
Please contact Russia PI directly for assistance. Russia PI™ specializes in Russia and the Ukraine and maintains the most trusted and experienced team of private investigators in the region with agents in Moscow, St. Petersburg and Kiev.

What is the turnaround time?
In most cases, 7 days.  Depending on your specific need for information, some case turnaround times may be 3 to 15 days.

Which countries does Wymoo® cover?
Wymoo offers professional investigations and background checks in over 100 countries worldwide.  Please click here for a list.

Can I find references for Cinnamond Global™ or its subsidiaries?
Absolutely.  Find out what many others are saying about us by searching Google for 'Wymoo', 'Philippine PI' or 'Russia PI'.

What can I expect from your surveillance, investigation or background check?
Clients can expect 100% confidentiality, professional investigations, and narrative reporting in 7 days or less, for most cases.

How is Cinnamond Global different from other investigation services?
Cinnamond Global and its subsidiaries use prudent and seasoned investigators located in the country or region of origin to conduct investigations.   Our local presence, experience and state-of-the-art technology enables us to uncover the truth like no other international private investigative firm. Many companies claim to offer global background checks, but in fact search public databases and provide a generic and often inaccurate computerized report. Cinnamond Global, through its subsidiaries and international field investigators, conducts real investigations with client-focused solutions, detailed findings and complete narrative reporting.

How much does it cost?
Each of Wymoo International, Philippine PI and Russia PI investigations are unique and custom built, depending on our client's need for information.  Hourly rates depend on the specific case and region.  Cinnamond Global professional, confidential investigations cost 30% to 40% less than our competitors. For detailed and specific pricing, please contact one of our subsidiaries today.

Are Cinnamond Global™ investigators qualified?
Our diverse team of professional investigators, agents and support personnel focus on results and client satisfaction.  Experience has made Cinnamond Global and subsidiaries a leader in international investigation.  Most of our investigators have experience in federal law enforcement, military and/or police investigation, and all investigators are natives of the area of investigation. Our investigators speak the local language and utlize assets to uncover evidence. Only the most qualified investigators are hired.

Where is Cinnamond Global located?
Cinnamond Global, through its subsidiaries, has professional investigators, agents and support staff located around the world. Our main office and investigation headquarters is located in Florida, United States of America.

Are your services confidential?  Will the subject learn of the investigation?
Our services are always confidential, and each case is managed to meet the needs of our client. The subject will not learn of our investigation during a background check or investigation. When surveillance or local investigation is required, our investigators are discreet and covert. We offer competitive pricing, comprehensive services and superior service to our global clients.

Need additional help?
Please send us an email or contact one of our subsidiaries directly for prompt assistance.